As with any electronic device issues may arise over time but here are some quick ways for you to troubleshoot your Tesla Wall Connector. 

Connecting the Wall Connector to Wi-Fi 

When the Wall Connector is first powered on by turning the breaker on, the Wi-Fi network will only broadcast for 5 minutes, if you haven't connected during that time you can hold the button on the charging handle for 5 seconds or turn the breaker off and back on again to restart the broadcasting time.

Tesla Charger Flashing Red?

Make sure your wall connector is connected to Wi-Fi so it can download updates for known issues.

No lights mean that it’s a power supply issue, there is no power coming from the breaker panel. 

What to do: Verify that the power supply is turned on. If the issue persists, have an electrician remove the Wall Connector from the wirebox and confirm that voltage is present at the terminal block using a multimeter. Record the voltage readings for the following: L1 to L2/N, L1 to Ground, L2/N to Ground. 

Solid Red means that there’s an internal fault. This could mean that the wall connector itself is bad and may need to be replaced. 

What to do: Turn the circuit breaker off (should be labeled), wait 5 seconds, and turn it back on. If the solid red light remains, document the part number and serial number, then contact Tesla. 

You can visit Tesla.com/support/contact or give them a call at (888) 765-2489 or (877) 961-7862

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